top of page
FAQ Banner_1.png
FAQ Banner_2.png
  • general information
    Customer accepts from GREEN ONI. For the online ordering service provided by Green Austrian Group Co., Ltd., you must agree and accept the following ordering terms before you can enjoy the online ordering and delivery service. The relevant terms apply only to the Hong Kong region.
  • Shopping Terms and Conditions
    Customers must first understand the entire purchase and transportation process, and cannot use this as a reason to raise disputes After the payment is successful, the customer will receive a shopping list issued by the system. All transaction information must be based on the shopping list. Please be sure to fill in the correct contact information before confirming the purchase All product pictures on the Internet are for reference only, and the actual product shall prevail If there is any dispute over the above terms and conditions, GREEN ONI. Green Austrian Group Co., Ltd. reserves the right of final decision If you have any inquiries, please call 3428 2308 or email info@greenoni.com
  • payment method
    Pay with credit card via Paypal Pay by PayMe / Octopus Pay via FPSAccount number-7724420 (Green Oni Limited) Transfer via bank accountDBS Bank: 783297566 (Green Oni Limited) Cash payment is available for self-pickup
  • Purchase area
    All products on this website are only available for purchase in Hong Kong, and cross-Hong Kong shopping services are not currently supported.
  • Refund/Exchange
    After receiving the goods, the customer must check immediately. If the goods are found to be damaged during delivery, or the incoming goods do not match the order, they should reject it and return it to the deliveryman immediately. Please complete the inspection within the same day after receipt, otherwise the logistics company may not accept it, and the company has the right not to accept the customer's complaint If you encounter any problems when receiving the goods, please call our hotline 3428 2308 or email info@greenoni.com inquiries Once all goods are signed for, no refunds will be accepted
  • Liability for loss, damage or delay of goods
    If the goods are lost, damaged or delayed in delivery, please submit them within 7 days after receiving the goods. Late inquiries will not be accepted.
  • General delivery service
    Delivery Notes Customers can choose delivery service or pick up at store Process the order within 1~2 working days after confirming the order and receiving the payment It will be delivered within 3~5 working days after purchase Enjoy Free ShippingPromotion For orders below HKD $1,000, additional shipping fee will be charged based on weight Shipping Method Hong Kong Post (Accessories): Including all accessories, consumables, and LED smart grow lights Hong Kong Post (large item): Including KES3.0 desktop planter, HORfi simple aquaponics small house S.F. Express (pay on delivery): Applicable to all products About KES1.0/2.0 Vertical Farm Shipping Method This product is only available for direct delivery from the official website. After purchase, there will be a telephone appointmentdelivery date It will be delivered within 14~21 days after confirming the order and receiving the payment, and delivery and installation will be included
  • SF Express Service
    At present, SF Express service is specially set up. The company only provides SF Express Station Pickup Service and Smart Locker Service. S.F. Express service is only applicable to Industrial and Industrial Districts Delivery, if you need to deliver directly to Residential Areas Pay the freight by yourself. S.F. Express - S.F. Station Pickup Service This service is only available for paid orders, including credit card and Paypal. Due to the stock limit of SF Express, the size of the package must be the maximum volume: 70 × 40 × 32 cm, and the weight limit: 20kg or less. For details, please refer to SF Express website Packages whose size exceeds the upper limit will be forwarded to the nearest S.F. Express service center and re-delivered according to your requirements. The operating hours of EF Smart Lockers at different locations may be different. For details, please refer to Here S.F. Express - EF Locker Service This service is only available for paid orders, including credit card and Paypal. Due to the stock limit of the BT locker, the maximum size of the package is 375.6 × 304 × 454 cm. For details, please refer to SF Express website Packages whose size exceeds the upper limit will be forwarded to the nearest S.F. Express Service Center or S.F. Express Station, and re-delivered according to your requirements. The operating hours of the EF locker in different locations may be different. For details, please refer to Here
  • About remote areas, delivery areas and time slots
    • There is no additional charge for delivery to Hong Kong, Kowloon and New Territories. Yuen Long, Sheung Shui, Fanling, Tai Po, Ap Lei Chau, Happy Valley, Mid-Levels, Shek O, Stanley, The Peak, Sha Tau Kok, Po Toi O, Tung Chung, Airport, Tseung Kwan O, Sai Kung, schools, hospitals, etc. Additional fees ranging from HKD$30 to $150 are required for different regions, please contact us for details • The delivery time is between 10am and 5pm from Monday to Friday. If you deliver after 5pm, you will need to add $200 (delivery is not available on Saturdays, Sundays and public holidays)
  • special delivery arrangement
    • If the delivery location does not have lifts, remote areas and some outlying islands, please contact us • Any errors or omissions in the delivery information may cause delays in delivery • Delivery is generally scheduled in advance. If the time needs to be changed, the customer must notify 2 days in advance. If there is no prior notice to change the delivery date, the customer will have to pay an additional shipping fee
  • Special Arrangements Affected by Inclement Weather
    Delivery service will be postponed when a gale signal is hoisted, a red or black rainstorm warning is in effect, or in weather conditions that we judge are unsafe for delivery. The company will contact you to change the delivery date.
  • Store self-pickup service
    Self-pickup service hours Monday to Friday: 10:00am - 5:00pm Saturdays, Sundays and Public Holidays: Closed If there is any change in the company's business hours, the announcement on the official website shall prevail.It is recommended that you contact 3428 2308 to confirm the business hours before picking up the goods go to.
  • maintenance service
    Original package, provide 1 yearfactory warranty To use maintenance and repair services, please register the product online and complete the maintenance form within 7 days after purchasing the product: https ://www.greenoni.com/warranty All products are replaced within 7 days if damaged (excluding man-made damage, and need to keep the complete package) Maintenance service is only applicable to the following products: Keisue Series Hydroponic Planter, HORfi Simple Aquaponics< /u>; other series of products are not provided with maintenance services.
  • After-sales and maintenance services
    Customers are required to perform maintenance and replacement services during the 1-year original factory warranty period. At that time, relevant order information and Hong Kong need to be issued. strong>region formal invoice as the basis. If not available, the warranty can be denied During the maintenance period, if the mechanical parts fail, the company will provide free repair and replacement parts The free maintenance service is only applicable to the following products: Keisue series hydroponic planter, HORfi simple fish and vegetable symbiosis small house ; other series of products do not provide after-sales service Customers need to selfdeliver the products to our company (some large products will provide door-to-door repair services), and after repairs, someone will call to notify you to pick up the goods After the 1-year original factory maintenance, there is no additional maintenance service
  • Maintenance and after-sales service inquiry
    *If you have any inquiries, you can contact the company in the following ways* Phone: 3428 2308 Email: cs@greenoni.com WhatsApp:69013990 ​​​​_d04a07d8-9cd1-3239 -9149-20813d6c673b_​​
bottom of page